YWCA Facility Policies
Positive Environment for All
- To help ensure a positive experience for everyone while at the YWCA, offensive, aggressive, and/or negative behavior or langue will not be tolerated. Unacceptable behavior is cause for dismissal from the YWCA. In such cases, membership and program fees are non-refundable.
Children and Youth
- For the safety of all, children and youth in the YWCA building or on the grounds must be under the direct supervision of their parents or an adult accompanying them, or they must be participating in a YWCA class or program.
- The Body Shop is open to men and women 18 years and over.
- Youth aged 14-17 years may use the Body Shop when accompanied by their parent(s) or guardian(s). Children under 14 are not allowed in the Body Shop.
- For safety reasons, children/youth under 18 may not accompany parents during workouts unless they are enrolled in the class or activity.
- Anyone under the age of 18 must be accompanied by a parent or adult guardian when receiving and using a free pass.
- Proof of age will be requested when a membership or day pass is purchased.
Sign In, Registration and Payments
- All participants must sign in and out, either at the Control Center or with the class instructor.
- YWCA members must present their current membership card when signing in at the Control Center, registering for classes or purchasing activity cards. Lost cards can be replaced for $1.
- The YWCA reserves the right to limit class size.
- Full payment must be made at registration.
- The YWCA charges a $25 processing fee for all returned checks. Any unpaid returned checks and related fees will be deducted first from any future payments received.
- All outstanding balances owed to the YWCA must be paid in full before any family member can register for any YWCA program, class or activity.
Attire
- In the Body Shop, athletic shoes and attire are required. No swimsuits.
- In the pool, appropriate swimming attire is required. Shirts and shorts may be allowed, but no cut-offs. Preschoolers must wear plastic pants or training pants with tight-fitting legs unless toilet trained. No cloth diapers, disposable diapers, or other substitutes are allowed in the pool.
Locker Rooms
- Use of the locker rooms is available at no charge to members and paying guests. Locker keys are checked out at the Control Center and must be returned when you sign out.
- Children age 5 and older should use the locker room for their own gender. For families, there are individual men’s and women’s bathrooms located by the Body Shop that are available for your use.
Swimming Pool
- Swimming is allowed only when there is a lifeguard on duty.
- For open plunge and lap swims, children under 14 years old must be accompanied by someone 18 years or older. This person must be in the water with the child(ren).
- Children 5 years and under need to have Touch Supervision; the parent/guardian is within arm’s reach of the child.
- For groups of children 14 and under, at least one adult (18 or older) must be present in the pool for every six children.
- In accordance with the American Red Cross guidelines, only children 6 months or older are allowed in the YWCA pool.
- Horseplay such as running, splashing, shoving or dunking is not permitted.
- No diving is allowed in the shallow end of the pool.
- During Open Plunge: air mattresses or similar floatable devices are not permitted. Balls, Frisbees, or other throwable equipment are not permitted.
- Only properly-fitted Coast Guard-approved life jackets are allowed. No other floatation devices are allowed in the pool.
- Food and drinks (other than water) are not allowed inside the pool area.
- Be considerate of others and their individual workouts.
- All swimmers must rinse off before entering the pool area.
- Sitting, hanging or playing on safety ropes, ramps or ladders is prohibited.
- Preschoolers must wear plastic pants or training pants with tight-fitting legs unless toilet trained. No cloth diapers, disposable diapers, or other substitutes are allowed in the pool. Changing a diaper is not allowed on the pool deck.
- Admission to the pool may be denied for any of the following reasons:
- When an individual is observed to be unable to care for themselves
- Intoxication
- Evidence of contagious disease
- Open sores, wounds, blisters, rashes, or stitches
- Excessively revealing swimsuit
- Any condition or evidence, which, in the opinion of the staff, will jeopardize the health and safety of the general public
- All accidents, however minor, must be reported to the lifeguard on duty.
Cell Phones, Tablets, Laptop Computers
- Cell phone use is strictly prohibited in YWCA locker rooms and restrooms.
- Tablet and laptop use is strictly prohibited in YWCA locker rooms and restrooms.
- Cell phone use in common areas such as the Body Shop, Gym, Lobby and Meeting Rooms for the purpose of streaming music, playing games, etc., is prohibited except with the use of headphones or earbuds.
- Please do not talk on your cell phone while in or working out in the Body Shop. Please be courteous and take your call out in the hall or to the lobby.
- Please remember when you are making calls on your cell phone in the YWCA common, public spaces, that you are in a public space and therefore have no expectation of privacy.
Guests
- A one-day pass is available for adults ($10), youth ages 14-17 ($5), and children ($3.75). This allows you to participate in adult classes and use the pool, Body Shop, and gym areas at their scheduled times. Anyone under 18 must be accompanied by an adult.
Building Access
- Tours of our facilities are available on request. All visitors should check in at the Front Desk. Only program participants are allowed beyond the lobby.
- Seating is available in the lobby while waiting for program participants. No laying or sleeping on the couches, please. Loitering is not allowed in the building and entering solely for the purpose of soliciting is prohibited.
- The YWCA reserves the right to decline to rent space to any group or individual.
- Rental of the YWCA facilities by a group, organization or individual does not imply endorsement of the group’s purpose or philosophy. The association assumes no responsibility for the ideas expressed in meetings conducted on its premises by individuals renting space. Any group granted space must abide by the rules of the YWCA.
Lost, Stolen or Damaged Items
- The YWCA is not responsible for any personal or corporate/organization items that are lost, stolen or damaged.
Cancelation and Refunds
- Membership and registration fees are not refundable.
- The YWCA reserves the right to cancel a program. If a class is canceled, the YWCA will refund or credit your payment.
- Your absences from a class or activity are your responsibility, therefore, a reduction in fees is not provided when classes are missed.
- In cases of serious illness/injury or other special circumstances, the director of the program must be notified in order to receive a refund/credit. The credit will be figured from the day the director is contacted. Credit or partial credit can be made for youth fitness and aquatic classes until the third meeting of the class.
- The purchase price of yearly plans is not refundable except in the case of injury or illness and requires a physician’ documentation.
- A processing fee of $5 and a prorated amount for classes already held will be deducted.
- Please allow up to four weeks for processing of refund checks.
Concerns
- Any individual receiving services from the YWCA has the right to express a concern and/or grievance either formally or informally, verbally or in writing, without reprisal or discrimination.
Process procedures are available at the Front Desk.
